[Mesh-MW-1] What should I do——Connection type is PPPoE, dynamic IP is recommended by APP.

 2024-07-27   2116

This Article Applies to: MW5 3-Pack 
If you can confirm your connection type is PPPoE, please follow the steps:
 
Step 1: Power off and power on both Mesh and modem.
Step 2: Reconnect WiFi, close and reopen Tenda App, reconfigure by following the instruction.
 
If the problem still exists, please follow the steps:
 
Step 1: Tap “Choose your connection type manually”.
 
 
Step 2: Select “PPPoE”
 
 
Step 3: Enter ISP user name and password, tap “Next”. If you forget ISP account and password, please ask ISP for help.
 
 
Step 4: Follow the instruction to finish the remaining settings.
Solved(1)
Unsolved(3)
Others
Tenda MW5-Cannot manage MW5 when you open Tenda App.What should I do Tenda MW5-Cannot manage MW5 when you open Tenda App.What should I do
[Mesh-MW-3] How to check WAN IP [Mesh-MW-3] How to check WAN IP
[Mesh-MW-3.1] How to change LAN IP address [Mesh-MW-3.1] How to change LAN IP address
[Mesh-MW-2] What Should I Do When Can't Detect WiFi Signal. [Mesh-MW-2] What Should I Do When Can't Detect WiFi Signal.
[Mesh-MW-2.4] What should I do——Device cannot connect with 5G signal. [Mesh-MW-2.4] What should I do——Device cannot connect with 5G signal.
[Mesh-MW-1] What should I do——If cannot detect connection type by Tenda App. [Mesh-MW-1] What should I do——If cannot detect connection type by Tenda App.
[Mesh-MW-2] What should I do——My smart phone could not connect to 2.4G-enabled devices, such as a home security camera. [Mesh-MW-2] What should I do——My smart phone could not connect to 2.4G-enabled devices, such as a home security camera.
[Mesh-MW-3] What should I do——Network delay is high. [Mesh-MW-3] What should I do——Network delay is high.
Tenda MW5-Q&A Tenda MW5-Q&A
[Mesh-MW-1.1] How to add new Mesh into existing mesh network system [Mesh-MW-1.1] How to add new Mesh into existing mesh network system
[Mesh-MW-3] How to check connection type of the devices [Mesh-MW-3] How to check connection type of the devices
Tenda MW5-How to check which node devices connect with Tenda MW5-How to check which node devices connect with
[Mesh-MW-3] How to check wired connection or wireless connection among nodes in network [Mesh-MW-3] How to check wired connection or wireless connection among nodes in network
[Mesh-MW-1] How to remove one of three Mesh nodes [Mesh-MW-1] How to remove one of three Mesh nodes
[Mesh-MW-3] How to set bridge mode [Mesh-MW-3] How to set bridge mode
[Mesh-MW-3.3] How to set up Parental Control [Mesh-MW-3.3] How to set up Parental Control
[Mesh-MW-3] How to set up Port Forwarding [Mesh-MW-3] How to set up Port Forwarding
Tenda MW5-How to set wired backhaul connection Tenda MW5-How to set wired backhaul connection
Tenda MW5-How to use blacklist Tenda MW5-How to use blacklist
Tenda MW5-Another mobile phone wants to manage my MW5.What should I do Tenda MW5-Another mobile phone wants to manage my MW5.What should I do
Contact us
Tenda Headquarters support@tenda.cn
Tenda ISP、OEM、ODM sales.isp@tenda.cn +86-189-2387-8539
Tenda Kazakhstan akaledich@tenda.cn +7 707 704 44 42
Tenda France support.fr@tenda.cn +33 9 70 01 92 25
Tenda Germany support.de@tenda.cn +49 (89) 26205949
Tenda United Kingdom support.uk@tenda.cn +44 (800) 0418955
Tenda Italy support.it@tenda.cn +39 0299257916
Tenda Spain support.es@tenda.cn +34 911 62 71 41
Tenda Romania support.ro@tenda.cn +40730280109
Tenda Poland support.pl@tenda.cn 48573346795
Tenda Ukraine support.ua@tenda.cn +08 0021 7177
Tenda Russia support.ru@tenda.cn 8(800)2502344
Tenda Turkey support.tr@tenda.cn +90 2165102220
Tenda South Korea support.kr@tenda.cn +86 19521468095
Tenda Taiwan,China support.hk@tenda.cn +86 19521468095
Tenda HongKong,SAR support.hk@tenda.cn +86 19521468095
Tenda India support.in@tenda.cn +91-8000-2000-56
Tenda Thailand support.th@tenda.cn
Tenda Vietnam support.vn@tenda.cn +18006674
Tenda Indonesia support.id@tenda.cn +62 21 38269084
Tenda Malaysia support.my@tenda.cn +60 126217668
Tenda Philippines support.ph@tenda.cn +63(2)8353-3321
Tenda Australia support.au@tenda.cn +1300 836 320
Tenda Chile support.cl@tenda.cn +56 9 9238 7476
Tenda Argentina support.ar@tenda.cn
Tenda US & Canada support.usa@tenda.cn +1 800 570 5892
Tenda Columbia support.co@tenda.cn +57 318 7868668
Tenda Brazil support.br@tenda.cn +55 11 99285-8568
Tenda Mexico support.mx@tenda.cn +52 55 5547 4176/+52 55 5536 8100
Tenda Peru support.pe@tenda.cn +51 940952471
Tenda East Africa support.mea@tenda.cn
Tenda Egypt support.eg@tenda.cn +2024039510
+201066563999
Tenda United Arab Emirates support.ae@tenda.cn +971 4 8819766
Tenda South Africa support.za@tenda.cn +27 87 821 7187
Tenda Iraq support.iq@tenda.cn
Tenda North Africa support.mo@tenda.cn +212 679 200 025
Tenda Pakistan support.pk@tenda.cn +92 3334248751
Tenda Kenya support.ke@tenda.cn
Home Network
Whole-Home Wi-Fi
Routers
Modems/ Gateways
Network Expansion
Adapters
Business Network
Switches
Gateway
Optical Access
Enterprise Wireless
CPE&Basestation
Cloud Service
Video Surveillance
IP Camera
Network Video Recorder
Video Security Kit
Self-service
Technical Support
Product Center
Tech Specs
Download Center
FAQ Center
Video Center
Emulator Center
QIG Center
EOL Center
Where to Buy
Amazon UK
Amazon France
Amazon Germany
Amazon Spain
Amazon Italy
Amazon US
Profile
About Us
Contact Us
News
Milestone
All rights reserved © 1999-2023 Shenzhen Tenda Technology Co.,Ltd.
 Global / English/ 

Tenda Technology Tower ,#1001 Int' l E-City Zhongshanyuan Road,Nanshan District, Shenzhen China 518052