FAQ

Tenda MW5-Cannot manage MW5 when you open Tenda App.What should I do

User Scenario
 
It is the first time you configure MW5, “Connect to the WiFi network of a Tenda device” is showed when you open Tenda App even you connect with MW5 WiFi signal.
 
 
Reason 1:
 
MW5 is managed by other account.
 
Solution:
 
1.Login by correct account and use “Account Authorization” function.
2. If you forget your account, please press the reset button for 6 seconds until LED blinking. Reconfigure the nova and login by your account.
 
Reason 2:
 
Mobile phone is connected with wrong WiFi signal.
 
Solution:
 
Please connect with correct WiFi signal.
 
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