What should I do if the camera cannot be powered on?

This FAQ applies to all models of Tenda’s NVR device.

Method 1: Please change to a 1080P or higher resolution monitor, or log in to the device's web page to change the output resolution to fit the monitor.

Method 2: Please use a NVR’s dedicated power adapter, or remove the hard drive first and try to boot.

Method 3: If the NVR device stays on this page, please contact technical support to obtain the firmware package for upgrade.

If the above steps still do not solve your problem, it may be the camera’s hardware failure. Please contact the supplier for exchange or return to the factory for repair.