TIP

 

This article is applied in the following situation: you can connect to the wireless of 4G03 Pro, but none of your devices can get internet access and you might see the following icon on your computer.

 

 

Preparation:

 

Log in the web interface, check the IP address in the Internet Status page.

 

 

 

If the IP address is not blank, then the reason you don’t have internet access may be DNS, unstable 3G/4G network etc. Please refer to the following instruction to do troubleshooting.

 

If the IP address is blank, please refer to this FAQ.

 

1: Unstable 3G/4G network.

 

Solution:

 

make sure that the SIM card is working properly when it’s inserted in your phone at the same place.

 

2: DNS problem.

Sometimes, the default DNS server assigned by the SIM card carrier might not work due to some unclear reasons.

 

Solution:

 

Go to System Settings -> LAN Settings, change “Primary DNS Server” to “8.8.8.8”, change the “Secondary DNS Server” to “8.8.4.4”, then save it.

 

 

 

After you do the above troubleshooting, if still no internet access, you may update the firmware to the latest one for a try.

Get to know more details of each function and configuration please go to Download page to download the User manual of your product.