This file offers some frequently asked questions and solutions that can help you out when facing with difficult questions.  If you cannot find the solutions in it, please login to our website www.tendacn.comor send emails support@tenda.com.cn to contact us for solutions.


Q: What is HomePlug AV?

A: The powerline network is to establish with electricity meters and has the features of no need to setup new cables, lower price, wide utilities, high-speed stability and speed of transmission from 14M to 1000M.

Q: Can one powerline adapter be used?

A: No.  At least two powerline adapters can be used, one is to connect the Internet, the other is to connect PC or another network devices.

Q: Can they work to surf the Internet when they are plugged into the wall outlet?

A: No.  They can work to surf the Internet after pairing successfully.

Q: Is it necessary to install software when using?

A: No, it is not.  This sort of products is a plug-and-play powerline device.  Two of them can pair automatically in the same electricity meters without any settings.  But installing the management software is good for managing the powerline devices.

Q: How many powerline adapters can be connected at most in the same electricity meters?

A: Eight powerline adapters.  But they can establish countless powerline networks in the same electricity meters.

Q: How many meters is the farthest range of two powerline adapters with intercommunication?

A: The farthest range of two powerline adapters is up to 300 meters, but its speed of transmission will falling more than 100 meters.
Q: Can powerline products from different brands work with each other?

A: Yes.  Our powerline devices conform to the standard of HomePlugAV, so they can work with powerline products from other brands.

Q: Is it safe to use powerline adapters when there is thunder and lightning?

A: It is safe. This network expander has thunder and lightning protection. So if the buildings are struck by lightning, the PC and other devices to connect powerline adapters will not be damaged.

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